Also: AI SOV · AI visibility score
AI Share of Voice is a vendor-defined metric estimating how often and how prominently a brand appears in AI answers for a defined prompt set, relative to named competitors.
This is a vendor coinage — including ours. There is no standards body, no agreed formula, and no cross-vendor comparability: two vendors' “AI Share of Voice” figures are generally not measuring the same thing, and should never be compared directly. Ours weights mention rate, position in the answer, sentiment, and recommendation strength across a fixed prompt corpus and five engines; the formula is published in our methodology so you can audit it. Treat any unaudited SOV number — ours included — as internal to the vendor that produced it.
ProvenanceVendor coinage (including Word of GPT). No authoritative definition.
Mention rateCitation ratePrompt corpus
Mention rate is the share of sampled AI responses, for a defined prompt set, in which a brand is named at all.
The simplest and most robust AI-visibility metric, because it requires no judgement about position or sentiment — the brand is either named or it isn't. Only meaningful when computed over repeated samples: AI answers vary run to run, so a mention rate derived from a single pass is noise.
AI Share of VoiceRepeated samplingCitation rate
Citation rate is how often a specific domain or URL is linked as a source in AI answers for a defined prompt set.
Distinct from mention rate: an engine can recommend your brand without citing your site (drawing the claim from a third party such as Reddit or G2), and it can cite your site without recommending you. Brand-level presence is the more reliable KPI, because cited URL sets are unstable between runs.
Mention rateCitation source map
Repeated sampling is querying each prompt multiple times, across engines and over a window, so that a visibility metric reflects a distribution rather than a single generation.
This is not methodological fussiness — it is the difference between measurement and anecdote. Day-to-day source overlap in AI answers runs roughly 0.34–0.42, and in one analysis 57.8% of ChatGPT runs never triggered a web search at all. A single prompt check can show you as category leader or invisible purely by chance. We sample every prompt multiple times across a 14-day window for this reason.
Prompt corpusMention rateAI Share of Voice
A prompt corpus is the fixed, categorised set of buyer-intent prompts a brand's AI visibility is measured against.
The corpus is the measurement instrument: change it and the score changes, so it must be fixed, documented, and held constant period over period for trends to mean anything. A useful corpus spans intent stages — problem-aware, solution-aware, brand-aware, and competitor-comparison — rather than only branded queries, which flatter the brand.
Repeated samplingBuyer-intent promptAI Share of Voice
A buyer-intent prompt is a question a prospective customer would realistically ask an AI engine while researching or choosing a vendor.
The classes that matter commercially are vendor-shortlist prompts (“best X tools for Y”) and head-to-head comparisons (“A vs B”), because these are where consideration sets are formed — increasingly before any contact with a salesperson.
Prompt corpusZero-click search
Recommendation strength is how firmly an AI answer endorses a brand — from a passing mention, to one option among several, to the explicit top pick.
The distinction that matters commercially: being named is not the same as being recommended. Worth tracking alongside mention rate, though note it requires a judgement call (usually a classifier's), which makes it inherently softer than the binary 'were we named or not'.
Mention ratePosition in answerAI Share of Voice
Position in answer is where a brand appears within an AI response — named first, listed mid-answer, or buried at the end.
A proxy for prominence, on the assumption that earlier mentions carry more weight with the reader. Worth measuring, but note that the academic word-count-share metrics used in the original GEO paper have been criticised (by C-SEO Bench) for not reflecting actual model preference the way citation ranking does.
AI Share of VoiceMention rate